Privacy Rights in Texas

Taxas Water Damage Pros collects information you choose to share when you call, request an estimate, schedule emergency water extraction, or send a website form. This may include your name, phone number, email address, property address, preferred appointment time, service concerns, insurance details, and messages about the damage. We may also keep notes about visits, drying work, access instructions, and payment needs.

Our website can receive basic technical details, such as browser type, device information, pages viewed, and approximate location. These details help us understand site performance and improve how homeowners find help.

We do not ask for information unrelated to arranging, providing, billing, or supporting water removal services. Please avoid sending highly sensitive information through an ordinary form unless a team member specifically requests it.

Taxas Water Damage Pros may use outside tools for scheduling, payment processing, and website analytics. A scheduling service may receive contact details, property information, and appointment preferences needed to arrange a visit.

A payment service may handle billing information so transactions can be completed securely. An analytics service may receive browser, device, page, and general usage details to show how visitors use our website.

Each outside provider sets its own privacy practices, retention rules, and security measures. Those companies may process information on our behalf or under their own terms, depending on the service involved.

We do not add vendor names here because tools can change as our website and office systems develop. Before submitting information through an outside feature, review that provider’s privacy notice when available.

We select tools intended to support customer service and do not authorize them to sell your personal information for unrelated purposes.

We keep customer information only as long as it supports the reason it was collected or a legal, accounting, warranty, insurance, or compliance need. Service records may remain after a project ends so we can answer questions, verify work, handle claims, honor applicable warranties, and maintain required business records. Appointment notes and payment records may follow separate retention periods because of financial or legal rules.

We generally keep form submissions until the request is answered, the appointment is completed or canceled, and any related issue is resolved. After that, information may be deleted, anonymized, or placed in a restricted archive.

You may ask us to delete personal information, but some records may need to remain when a law, dispute, transaction, warranty matter, or legitimate business requirement requires continued storage. We will explain any limits that apply to your request.